Everything a support desk needs, and one thing most do not have
Fifteen capabilities across the inbox, routing, SLAs, AI and governance - plus an approval step that can check a reply before the customer reads it.
- Reply approval built in
- SLAs on business hours
- Customer portal included
What features does SupaDesk include?
SupaDesk includes a shared inbox that turns email into tickets; connections for Gmail, Microsoft 365 and IMAP mailboxes; rule-based routing with round-robin; SLA policies on business calendars with escalation; maker-checker reply approval driven by communication policies; a customer portal; contacts and organisations; canned responses with placeholders; AI classification, summaries and rewriting; live reports and dashboards; CSAT surveys; granular permissions with Google and Microsoft sign-in and MFA; attachment scanning and link checking; and bounce-aware outbound delivery.
- Inbox: tickets, notes, merges, Gmail, Microsoft 365, IMAP, hosted addresses, portal.
- Control: routing rules, SLA policies and calendars, reply approval, canned responses.
- Insight: AI assist, live reports, agent and manager dashboards, CSAT.
- Governance: roles and ticket scopes, SSO and MFA, email safety, deliverability.
Inbox and channels
Getting every customer conversation into one place, with an owner.
Speed and control
Putting work in the right hands and keeping the promises made.
AI and insight
Helping agents work faster, and seeing what is really happening.
Safety and governance
Keeping customers' mail, your team and your reputation protected.
What teams run on it
The same feature set, arranged around eight different jobs.
Questions people ask before they start
Try the whole feature set for fourteen days.
Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.
Questions first? Email sales@supadesk.in or call +91 8585953085.