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Pricing

Pay for the people who answer. Never for the people who ask.

Every plan is priced per agent. Customers, contacts and portal users are unlimited and free. Start with a 14-day trial - no credit card, no sales call required.

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  • No credit card
  • Cancel any time
  • Customers always free
Monthly
Annual Save 20%

Starter

A small team answering one or two support addresses.

$12

/agent/month, billed annually

Per agent, per month

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  • Shared inbox and email ticketing
  • Gmail, Microsoft 365 or IMAP - up to 3 mailboxes
  • Customer portal with passwordless sign-in
  • One SLA policy and business calendar
  • Canned responses with placeholders
  • Agent dashboard and core reports
  • Google and Microsoft sign-in, MFA
Most teams start here

Growth

Routing, several SLAs and approval on the replies that matter.

$29

/agent/month, billed annually

Per agent, per month

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  • Everything in Starter, plus:
  • Unlimited mailboxes
  • Routing rules and round-robin
  • Reply approval with communication policies
  • Multiple SLA policies, calendars and escalation
  • AI assist - 100 credits per agent each month
  • Teams, categories and custom fields
  • CSAT surveys, manager dashboard, daily digest

Business

Several departments, strict visibility, full control of sending.

$49

/agent/month, billed annually

Per agent, per month

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  • Everything in Growth, plus:
  • Departments and ticket visibility scopes
  • Multi-step approval chains, quorums, delegation
  • Block rules on outbound content
  • Send via SES, Postmark, Resend or ZeptoMail
  • Link reputation checks on customer email
  • CSV export of every report
  • AI assist - 250 credits per agent each month

Enterprise

Procurement, security review and a signed uptime commitment.

Custom

Priced on scope and support level

Volume pricing

Talk to sales
  • Everything in Business, plus:
  • Dedicated database server
  • Your own Google and Microsoft OAuth apps
  • Agreed hosting location
  • 99.9% uptime SLA with credits
  • Named customer success manager
  • Managed onboarding
  • Security questionnaires and DPA

Prices in USD per agent, excluding taxes. INR billing with GST invoicing is available for Indian customers - ask sales. Non-profits and registered educational institutions receive 40% off.

No surprises

What we meter, and what we do not

Help desk pricing goes wrong when you are billed for things you cannot control - how many customers write in, or how many of them use the portal.

Never metered

  • Customers, contacts and organisations
  • Portal users and portal sign-ins
  • Tickets, messages and attachments within fair use
  • Inbound email volume
  • Approval requests - no per-approval fee
  • Support tickets you raise with us

Counted against your plan

  • Agent seats - anyone who signs in to work tickets
  • Mailboxes, on Starter only
  • SLA policies, on Starter only
  • AI credits beyond the monthly allowance
  • Attachment storage beyond 100 GB per workspace

Compare plans in detail

Capability Starter Growth Business Enterprise
Inbox
Shared inbox, notes, merges, search
Connected mailboxes 3 Unlimited Unlimited Unlimited
Customer portal
Contacts, organisations, VIPs, blocklist
Canned responses with placeholders
Control
SLA policies and business calendars 1 Unlimited Unlimited Unlimited
SLA escalation rules
Routing rules and round-robin
Reply approval with communication policies
Multi-step chains, quorums, delegation
Block rules on outbound content
AI & insight
AI classify, summarise, rewrite 100 credits 250 credits Custom
Agent dashboard and core reports
Manager dashboard and daily digest
CSAT surveys
CSV export
Governance
Roles and granular permissions Basic Granular Granular Granular
Departments and visibility scopes
Google & Microsoft sign-in, MFA
Attachment scanning and sandboxed HTML
Link reputation checks
Sending
Send via Gmail or Microsoft 365
Send via SES, Postmark, Resend, ZeptoMail
Operations
Dedicated database server
Uptime SLA with credits 99.9%
Onboarding Self-serve Call Guided Managed
Frequently asked

Questions people ask before they start

Plans start at $12 per agent per month billed annually, or $15 billed monthly, for Starter. Growth is $29 per agent per month annually and Business is $49. Enterprise pricing depends on volume, hosting and support level.

No. Customers, contacts, organisations and portal users are unlimited on every plan and never billed. You pay only for agents - the people who sign in to work tickets.

An approver signs in to the desk, so they need an agent seat. Seats can be reassigned at any time - when a seasonal agent leaves, their seat can go to someone else the same day.

Growth includes 100 credits per agent each month and Business 250, pooled across the workspace. Classifying a ticket costs 1 credit, polishing a reply 1 to 2, and summarising a ticket 3. Credits are refunded automatically when a request fails.

Yes, at any time. Upgrades apply immediately and are prorated. Downgrades take effect at the end of your current billing period so you keep what you have paid for.

Yes, annual billing is about 20% cheaper than monthly across all self-serve plans. Non-profits and registered educational institutions get 40% off any plan.

Yes. Indian customers can be invoiced in INR with GST, and we support NEFT, UPI and card payments. Contact sales to switch your account to INR billing.

Try the plan you would actually buy.

The 14-day trial runs on Business features so you can evaluate routing, reply approval and AI before you choose a plan.

Start free trial Book a 30-minute demo

Questions first? Email sales@supadesk.in or call +91 8585953085.