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SupaDesk
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Solution

An IT help desk without the ITSM project

Most IT teams do not need a CMDB to stop losing password resets in someone's inbox. They need tickets, categories, office-hour SLAs and routing to the right person.

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  • it@ to tickets in minutes
  • Office-hour SLAs
  • Google & Microsoft sign-in

How do IT teams use SupaDesk?

IT teams point their internal support address at SupaDesk so every request from an employee becomes a ticket. Categories such as access, hardware, software and network route requests to the right specialist team, SLA policies run on office hours with tighter targets for urgent incidents, and employees follow their requests in the portal using their company Google or Microsoft account.

  • Requests by email or the portal, signed in with company accounts.
  • Nested categories route to the right specialists.
  • Urgent incidents on tighter SLAs; routine requests on office hours.
  • Canned responses for the twenty questions asked every week.
  • Workload by agent and backlog by priority on the manager dashboard.
  • Not a full ITSM suite - no CMDB, asset or change management.

Features this uses

Teams, Departments & Fields

Model how your desk is actually organised - teams, departments, categories and custom fields.

Routing & Assignment

Rules send each new ticket to the right team or agent, round-robin included.

SLA Management

Response and resolution targets on real business hours, with escalation that fires once.

Customer Portal

Customers sign in to see and reply to their own requests - never your internal notes.

Canned Responses

Saved replies with placeholders and attachments, suggested by ticket category.

Multi-Department Service Desk

Sales, billing, operations and HR on one desk - each department seeing its own tickets.
Frequently asked

Questions people ask before they start

No. It handles IT requests and incidents as tickets, with categories, SLAs and routing - which is what most small and mid-sized IT teams need. It does not include asset management, a CMDB or change management. If those are requirements, an ITSM platform is the better fit.

Yes. Employees reach the portal with Google or Microsoft sign-in, or a one-time email link.

Yes. Make them separate departments and give each team a "my departments" ticket scope; neither sees the other's tickets.

Get the password resets out of your personal inbox.

Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.

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Questions first? Email sales@supadesk.in or call +91 8585953085.