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Feature

Know the reply arrived - or know that it did not

"We replied on Tuesday" is not much comfort if the reply bounced on Tuesday too. SupaDesk tracks every outbound message from draft to delivered, and tells the author when it did not get there.

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  • Your domain, your sender
  • Bounces matched to the message
  • Automatic suppression

How does SupaDesk handle outbound email delivery?

Each reply is built once into a standards-compliant email with correct threading headers and sent either through the connected Gmail or Microsoft 365 mailbox or through a sending service - Amazon SES, Postmark, Resend or ZeptoMail. Delivery, bounce and complaint reports flow back by webhook, are matched to the exact message, and update its status. Addresses that hard-bounce or complain are suppressed from further mail.

  • Send natively through Gmail or Microsoft 365, or via SES, Postmark, Resend or ZeptoMail.
  • Every message carries its own Message-ID so customers' mail clients thread it correctly.
  • Delivery events matched by message, never guessed from the recipient.
  • Hard bounces and complaints suppress the address; soft bounces count towards a threshold.
  • A transport with no bounce webhook is flagged - silence is not the same as success.
  • Failed and bounced replies appear on the author's dashboard.

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Connect Gmail, Microsoft 365 or any IMAP mailbox - or use an address we host.

Contacts & Organisations

Know who is writing, which company they belong to, and whether they are a VIP.

Reports & Dashboards

Volume, workload, SLA attainment and approval times, read from live data.

Reply Approval

Maker-checker for customer email: the rules decide which replies need a second pair of eyes.

Email Safety

Attachments virus-scanned, links checked, customer HTML sandboxed before an agent sees it.

Security

How SupaDesk isolates, encrypts and guards your customers' conversations.
Frequently asked

Questions people ask before they start

From the connected Gmail or Microsoft 365 mailbox directly, or through a sending service on your domain: Amazon SES, Postmark, Resend or ZeptoMail. You choose per mailbox.

The sending service reports bounces and complaints back to SupaDesk, which matches each one to the exact message that caused it and shows it on the ticket and on the author's dashboard. Soft bounces are retried; hard bounces are not.

An address that hard-bounced or complained is marked so it is not mailed again - checked when a message is queued and again when it is sent. Releasing an address needs an authenticator code, because a complaint is somebody asking you to stop.

Three independent guards prevent it: a single claim on each send, an idempotency key passed to the sending service, and a check against recently sent content.

Stop finding out about bounces from angry customers.

Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.

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Questions first? Email sales@supadesk.in or call +91 8585953085.