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Admissions season without the lost emails

Families write to whichever address they find first. SupaDesk gets every enquiry to the right office, keeps offices apart, and makes sure nobody is left waiting through admissions week.

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  • One desk, many offices
  • Seasonal calendars
  • Portal for students & parents

How do schools, colleges and EdTech companies use SupaDesk?

Education providers connect their admissions, fees and student-services addresses and set each office up as a department that sees only its own tickets. Business calendars reflect term dates and holidays, routing and AI classification send each enquiry to the right office, and students and parents follow their requests in the portal with a one-time email link.

  • Departments for admissions, fees, examinations and student services.
  • Calendars with term breaks and public holidays.
  • Classification by keywords or AI on arrival.
  • Students and parents sign in with an emailed link - no passwords.
  • Canned responses for the questions every family asks.
  • Daily digest of what is waiting, each morning.
Typical set-up

How education teams set it up

A starting configuration for a college or a school group.

Admissions

Its own mailbox, a same-day target in season, canned responses for fees and deadlines.

Fees office

Refund and concession replies approved by the accounts head.

Examinations

A department with tight visibility - results correspondence stays with the exam cell.

Term calendars

Holidays and vacation weeks out of the SLA, without anyone remembering to pause it.

Parent portal

Families check progress on a request instead of calling the front office.

Morning digest

Each office head starts the day knowing what is waiting and what is overdue.

Read next

Multi-Department Service Desk

Sales, billing, operations and HR on one desk - each department seeing its own tickets.

Teams, Departments & Fields

Model how your desk is actually organised - teams, departments, categories and custom fields.

Customer Portal

Customers sign in to see and reply to their own requests - never your internal notes.

Canned Responses

Saved replies with placeholders and attachments, suggested by ticket category.

SLA Management

Response and resolution targets on real business hours, with escalation that fires once.

AI Assist

Classify new tickets, summarise long threads and polish a reply - an agent still sends it.
Frequently asked

Questions people ask before they start

Yes. Each office can have its own business calendar, holidays included.

No. They keep emailing as usual, and can check their requests in the portal with a one-time sign-in link.

Yes. Make the exam cell a department and scope other roles to their own departments.

Get through the next admissions season with an empty unassigned queue.

Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.

Start free trial Book a 30-minute demo

Questions first? Email sales@supadesk.in or call +91 8585953085.