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The fourth time somebody writes the refund policy from memory, it comes out slightly different. Canned responses keep the wording right and the agent's time for the part that needs thought.
- Placeholders filled before sending
- Attachments included
- Suggested by category
How do canned responses work in SupaDesk?
A canned response is a saved reply - rich text, optional files - that an agent inserts into a draft. Placeholders such as the customer's first name or the ticket number are filled in at the moment it is inserted, so the agent edits and sends the finished text. Responses can be filed under ticket categories, which makes the relevant ones appear first without hiding the rest.
- Rich text with headings, lists, links and inline formatting.
- Eight placeholders for customer, ticket, agent and company.
- A reply still holding a placeholder is refused, not sent as "Hi {{name}}".
- Files attached to a response are copied and scanned per use.
- Category suggestions put the likely answer first.
- Separate permissions for using and for curating the library.
Questions people ask before they start
Write your refund answer once, properly.
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Questions first? Email sales@supadesk.in or call +91 8585953085.