Peak season, without promising refunds you cannot give
Sale week triples the inbox and doubles the team with people who started on Monday. SupaDesk spreads the work, speeds up the answers, and holds the refund promises for a lead to check.
- Round-robin across the team
- Refunds approved first
- Canned answers for WISMO
How do e-commerce and D2C brands use SupaDesk?
Online retailers connect their support address, route orders, returns and refunds into categories with round-robin across each team, and lean on canned responses for the questions that make up most of the volume. Approval rules hold every reply that mentions a refund, replacement or compensation - and everything seasonal agents write in their first weeks - until a lead approves it.
- Round-robin spreads new tickets across whoever is on shift.
- Canned responses for where-is-my-order and returns.
- AI polish keeps tone consistent across a large team.
- Approval on refunds, replacements and compensation.
- New and temporary agents drafting from day one.
- Volume by day to plan next season's staffing.
How online retailers set it up
A starting configuration that survives a sale week.
Orders & delivery
The biggest category; canned responses and a same-day SLA.
Returns
Routed to the returns team with the return-policy response one click away.
Refunds approved
Any reply mentioning refund or compensation goes to a team lead before it is sent.
Seasonal agents
Everything written by agents in their first 14 days is approved.
Round-robin
New tickets spread evenly so nobody drowns and nobody idles.
CSAT after resolution
One question, at most once a week per customer, results per agent.
Questions people ask before they start
Plan your next sale week around SupaDesk.
Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.
Questions first? Email sales@supadesk.in or call +91 8585953085.