AI that helps agents, and never speaks for them
Read a 40-message thread in ten seconds. Turn a blunt draft into a courteous one. File the ticket before anyone opens it. Then a person decides what the customer actually receives.
- Never sends on its own
- Off until you switch it on
- Credits refunded on failure
What does AI do in SupaDesk?
SupaDesk uses AI for three jobs. It can classify a new ticket into a category before routing, so the right team receives it. It can summarise a ticket's customer conversation for an agent picking it up. And in the reply composer it can make a draft more professional, more concise or friendlier, fix spelling and grammar, or expand short notes. The AI never sends or saves a reply; every action is paid in credits from a monthly allowance.
- Classification runs once per ticket, after category keywords, and never overrules a person.
- Summaries read the conversation, never internal notes.
- Rewrites: professional, concise, friendlier, fix spelling and grammar, expand.
- Every AI feature is off by default and gated by its own permission.
- Prices per action are fixed and shown before you use them.
- Credits are reserved first and refunded if the call fails.
Three jobs, done well
Classify on arrival
Keywords first, AI only when they do not decide. The chosen category feeds routing and SLA policies - 1 credit.
Summarise a ticket
What the customer asked, what has been tried, what is still open - for the agent who inherits it - 3 credits.
Polish a reply
More professional, more concise, friendlier, corrected, or expanded from notes. The agent reviews every word - 1 to 2 credits.
The walls around it
A person always sends
In customer support, a confident wrong sentence is a promise you now have to keep.
- The AI returns text to the composer; it has no way to send or save.
- Whatever the agent keeps still passes through your reply-approval rules.
- An empty or failed AI answer is treated as a failure, not inserted as blank text.
Costs you can predict
A per-token bill nobody can forecast is why many desks never switch AI on.
- A monthly credit grant per plan, visible on the subscription page.
- Fixed prices per action, changed only for future use - past charges never move.
- Credits reserved before the call and refunded on failure - never charged for nothing.
Related features
Questions people ask before they start
Summarise your longest open ticket. Then decide.
Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.
Questions first? Email sales@supadesk.in or call +91 8585953085.