After-sales support for dealers, distributors and end customers
A manufacturer's inbox is mostly partners: dealers chasing orders, distributors with warranty claims, installers with technical questions. SupaDesk keeps each relationship's history together.
- Dealers as organisations
- Routing by product line
- Approval on warranty decisions
How do manufacturers and distributors use SupaDesk?
Manufacturers set up each dealer and distributor as an organisation, model product lines as products and categories, and route tickets to the service, sales-support or warranty team accordingly. Approval rules hold warranty decisions and anything with commercial terms, attachments such as photos and invoices are virus-scanned, and partners follow their requests in the portal.
- Dealers and distributors as organisations with full history.
- Product lines and categories route to the right team.
- Warranty replies approved before a decision is communicated.
- Photos and invoices scanned before staff open them.
- Partner staff follow requests in the portal.
- Workload by team for service planning.
How manufacturers set it up
A starting configuration for a manufacturer with a dealer network.
Dealer network
Every dealer an organisation; key dealers flagged with a plan tier for faster SLAs.
Product lines
Each line a product, so routing and reporting follow how you are organised.
Service engineers
Technical questions routed to the engineering team for that product line.
Warranty decisions
Accept, reject or partial - approved by the warranty manager before the dealer hears.
Order chasing
Canned responses for dispatch and delivery questions, the bulk of the volume.
Claim records
A PDF of the full conversation for each warranty claim file.
Read next
Questions people ask before they start
Give every dealer one place to ask, and one history to read.
Start free for 14 days. No credit card and no setup fee - connect a mailbox and answer your first ticket the same afternoon.
Questions first? Email sales@supadesk.in or call +91 8585953085.